Privacy Policy

1. Introduction

Prime Commerce Group s.r.o. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out our contact form
• Send us an email inquiry
• Request information about our services
• Enter into a business relationship with us

This information may include:

• Name and job title
• Company name
• Email address
• Country of residence/operation
• Information about your business needs

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. This information helps us understand how visitors use our website and improve user experience.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries: We use your contact information to respond to your questions, comments, and requests.
• To provide our services: We use your information to deliver the B2B services you request, including wholesale distribution, commercial brokerage, and marketing solutions.
• To improve our website: We analyze usage data to understand how our website is used and to enhance its functionality.
• To communicate with you: We may send you updates, newsletters, or information about our services that may be of interest to you.
• For legal compliance: We may use your information to comply with applicable laws, regulations, and legal processes.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you have given us explicit permission to process your data.
• Contract: When processing is necessary for the performance of a contract with you.
• Legitimate Interests: When processing is necessary for our legitimate business interests, provided these interests do not override your fundamental rights.
• Legal Obligation: When we are required to process data to comply with legal requirements.

5. How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information when required by law, court order, or governmental regulation.
• Protection of Rights: We may disclose information to protect our rights, property, or safety, or that of our users or others.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your personal information, we will securely delete or anonymize it.

8. Your Rights

Under the General Data Protection Regulation (GDPR) and applicable data protection laws, you have the following rights:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: You have the right to request deletion of your personal data under certain circumstances.
• Right to Restrict Processing: You have the right to request restriction of processing of your personal data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format.
• Right to Object: You have the right to object to processing of your personal data based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw consent at any time.

To exercise any of these rights, please contact us at hasna.khalis@primecommerce-group.com.

9. International Data Transfers

As a company operating within the European Union, we process and store data within the EU/EEA. If we need to transfer your data outside the EU/EEA, we will ensure appropriate safeguards are in place to protect your personal information in accordance with GDPR requirements.

10. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any website you visit.

12. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. Complaints

If you believe we have not handled your personal data in accordance with applicable data protection laws, you have the right to lodge a complaint with the relevant supervisory authority. In Slovakia, this is: